Order & Return
At SaimTex, we want to make your shopping experience as seamless as possible. Here’s a guide to help you with placing an order and returning products if needed.
Placing an Order
- Browse our collection and add your desired items to the cart.
- Once ready, proceed to checkout, where you can enter your shipping and payment information.
- After placing your order, you will receive a confirmation email with your order details.
Order Modifications
If you need to make changes to your order (such as address changes or item modifications), please contact us within 24 hours of placing your order at [support@saimtex.com].
Returns
You can return most items within 30 days of delivery. Items must be unused, in their original condition, and in the original packaging. To start the return process, reach out to our customer support team with your order details.
Refunds
Once your return is processed and approved, your refund will be issued within 5-7 business days. Refunds will be applied to the original payment method.
Exchanges
If you received a damaged or incorrect item, we offer free exchanges. Contact us at [support@saimtex.com] with your order number and a description of the issue, and we’ll guide you through the process.
